Support

We answer email. Real humans, no ticket maze.

Common questions

I forgot my password

On the sign-in screen, tap Forgot password. You'll receive a reset link by email.

My employee can't sign in

Make sure the email matches the one you used on the invite. If they signed in via a one-time code, they can set a password from Settings → Change password.

The kiosk says "Wrong PIN"

Each employee's PIN must be unique within a business. Edit the employee's profile and check the PIN field. If the kiosk requires an access PIN, the employer sets it in Business info → Kiosk access PIN.

Schedule times look off by a few hours

Make sure the business Region is correct in Business info. Tandem uses the business region to pick the timezone for displaying times, no matter where the device is. You can also force 12h or 24h display under Business settings → Time format.

How do I switch between businesses?

If your account belongs to multiple businesses, tap the business name in More to open the workspace picker.

I want to delete my account

Open More → Delete account. This permanently removes your profile, business memberships, any business you own, and dependent data. It cannot be undone.

I don't see the payroll documents tab

It only shows for businesses in Quebec (CA-QC), Ontario (CA-ON), and California (US-CA). Set the region in Business info.

Status & outages

If something looks broken, check Supabase status first (we run on Supabase). For Tandem-specific incidents, email us — we'll post updates by reply.

Bug reports & feature requests

Email support@creativecosmos.app with:

• What you tried to do
• What happened instead
• Device + app version (Settings → About)
• Screenshots if you have them